We talk to it. We fiddle with it throughout the day. Sleep with
it. We wake up to it.
It can drive us nuts but for some reason we can't live without it.
Yep...you guessed it...I'm talking about your
smartphone! The one thing
that somehow keeps us going.
Do you remember when phones were stuffed into what looked like carry-on
luggage? I sure do. it was the coolest thing since sliced bread hit the
streets.
Managing nearly every aspect of my daily tasks with my phone is
still a foreign concept to grasp. Sometimes I do miss the days when each person
had one phone number, one email and one address. Now it seems like I'm trying
every method of communication to get a hold of someone. Sometimes even
resorting to 'Face-booking!' It's exhausting.
Now, I can order a pizza, send email, check my bank account, and
listen to music from anywhere.
Although the idea of 'anywhere' seems great, we all know this to
be frustrating when it comes to mobile devices and services...and when they
decide to work. There are so many mobile carriers out there that claim to
provide topnotch service to their users. I call rubbish!
If this were true, how come 1 in 10 calls are dropped when I'm in
the middle of a conversation?
My mobile carrier and I, have been in a complicated, communication
lacking relationship for over a year now. Often I find myself giving up on this
so called 'relationship' due to the lack of commitment from my provider. We
agreed to be there for each other...talk when there are issues, communicate
things to each other, and function together....now I find myself going nuts.
How can one promise so many things then make you feel empty handed?
I'm giving 100% each and every month, only to receive
mediocrity.
My lifeline has failed me on numerous occasions. I've missed job
opportunities to dead spots, lost clients to failed messages and missed quotes
due to undelivered data. I've seriously committed 2 years of my life to
trusting a mobile partner that has just led to despair.
I know that there are millions of users and that there will be
glitches but I don't want to be just a number. When I think of a mobile
commitment, I think of trust, communications, conflict resolution and
compatible financial values. It's a two-way street and both parties are
responsible to see things through until the end.
On a positive note, 9 out of 10 times I get full functionality.
When in complete working mode, I can do just about anything. I'm able to set my
alarm, check my calendar, schedule appointments, see the weather forecast, get
sports updates, email, pay bills and check my Facebook.
In reality, this concept is hard because I have no clue what I
would do if these luxuries were non-existent! There is no doubt that I'd be
late to every appointment, get lost or be broke because I couldn't track my
finances.
With mobile communications we demand reliable service and a
committed partner to direct and assist us consumers. However, one of the most
frustrating things about our 'partner' is the wait. Wait on hold, wait to be
transferred or wait to get a call back. Are they really that busy?
Don't you wish there was one number to call and one person to
speak with when we need something?
Fortunately, my company has just partnered with Verizon and
AT&T and gives you that one number and one representative. The onsite
account managers and tech team are always ready to help.
If you're unhappy with your device or your providers lack of
problem solving and communication, let CMS Communications do what they can't.
Each customer has a dedicated sales rep that can get you a new phone, plan,
upgrade or repair for any of your mobile devices.
We are a company that sticks to our commitments and will always
answer the phone for you. You can always count on us. Look no further than here. Or
call us to talk about your services. Whether personal or professional!
800.755.9169
Written by: Kendra Hanna
Edited by: Dan Bowers
Need Refurbished Smartphones or support? Call US! 800.755.9169
http://www.cmsc.com/
Need Refurbished Smartphones or support? Call US! 800.755.9169
http://www.cmsc.com/
